How can we help?

Contact Bite

Email admin@bitesg.com, or open Account settings → Contact Us in the app. Include your username and a description of the issue. Never send your password, sign-in codes or banking credentials.

Report content or block someone

Open the three-dot menu on a review, comment, profile or conversation to find the available reporting and account controls. For a media concern, use Report media. You can also email us with the review link or username and details of your concern.

Delete your account

To request deletion of your Bite account and associated data without using the app, email admin@bitesg.com from your registered email address. Use the subject Delete my Bite account and include your Bite username. You do not need to reinstall or sign in to Bite. We verify account ownership before processing your request. Never send your password or sign-in codes.

You can also open Account settings → Delete account in Bite and complete the confirmation. A verified deletion request disables access and starts removal of profile details, reviews and visits, guides, ratings, saved places, social connections, chat conversations, progress history, the authentication account and stored media. Provider cleanup can take additional time.

Limited deletion receipts, necessary security, support and moderation records, and pending provider-cleanup identifiers may be kept as described in the Privacy Policy. Backups and operational logs follow provider retention schedules. Deleting the app alone does not delete your account.

XP and levels

For a question about your progress, include your username, the visit date and a description of the issue. XP records your activity in Bite and has no cash value.